At Enchackal Technologies LLC ("Enchackal Technologies", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy governs your use of our official website, Product Store, community forums, customer support channels, and specialized cloud software platforms (including Evolve Access and Quizzie, with additional platforms in development).
1. Information We Collect
We collect information to provide, maintain, and improve our services across all platforms:
- Account Information: When you register an account, we collect your full name, desired unique username (e.g.,
@username), unique email address, profile picture (optional), date of birth / birthday (used for age verification and security), and salted hashed passwords. - Customer Support Data: Information submitted via support tickets, including issue summaries, communication logs, and optional file attachments (screenshots, diagnostic files).
- Community & Forum Activity: Public forum posts, discussion threads, and resource exchanges.
- Order & Payment Information: Billing names, shipping addresses, phone numbers, and purchased merchandise or software subscription license IDs.
- Technical & Device Logs: Browser types, IP addresses, access timestamps, and session tokens stored securely via local storage.
2. Payment & Financial Security (Stripe Gateway)
All financial transactions and credit card processing are conducted exclusively through Stripe, Inc., a PCI-DSS Level 1 Certified Service Provider. Enchackal Technologies does not store, process, or view your full credit card numbers or CVV codes on our servers. When you place an order, your card data is encrypted and transferred directly to Stripe over 256-bit TLS/SSL encryption.
3. How We Use Your Information
We use collected personal data for the following lawful business purposes:
- To provision and manage your single account across Enchackal software applications, Product Store, and Community tools.
- To fulfill, process, and ship physical store orders and digital license activations.
- To respond promptly to customer support tickets and technical assistance requests.
- To send important account notifications, product launch updates (opt-out available), and security alerts.
- To detect, prevent, and mitigate security threats, fraud, or terms violations.
4. Educational & Organizational Privacy
For specialized software solutions (such as Evolve Access and Quizzie) utilized by churches, schools, and educator organizations:
• We do not sell student, member, or customer personal data to third parties or advertisers.
• Organizational rosters and records remain strictly under the administrative control of the registered organization.
• We comply with applicable student privacy laws and maintain strict access controls on educator grade sheets and test generation tools.
5. Data Storage, Retention & Security
We implement industry-standard safeguards to protect your personal data, including cryptographically salted password hashing (using Scrypt), encrypted transport protocols (HTTPS/TLS), and secure session management. We retain personal data only for as long as necessary to maintain your account, deliver purchased services, or fulfill legal obligations.
6. Your Rights & Account Deletion
You have the right to access, review, update, or correct your personal information at any time via your Account Settings modal. If you wish to permanently delete your account, cancel subscriptions, or request a complete copy of your personal data, you may submit a request through our Support Desk or email our privacy team.
7. Contacting Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Enchackal Technologies LLC
Data Protection & Privacy Department
Email: privacy@enchackal.com
Support Desk: Submit a Support Ticket